Terms & Conditions
This website is owned and operated by Oprica Ltd. (UK Company No. 09921695) and will be referred to as "We", "our" and "us" within this Terms & Conditions document. By using this website ("the website"), you agree to the Terms & Conditions set out on this website page. These Terms & Conditions relate to our responsibilities and the responsibilities of yourself in all conduct relating to this website and the services it provides.
Definitions
Company - The website and services provided by Oprica Ltd.
Service(s) - The immediate hosted service(s) provided by the company for rental.
Customer - A person or group purchasing or intending to purchase services with the website.
Control panel - The private potal provided by the company where customers may manage their account.
Responsibility Guidelines
Company Responsibilities
We are responsible for the maintenance and uptime of our computer hardware, immediate network and services with the intention of performing all maintenance during off-peak periods. We will strive to provide the customer with low ping times based upon their geographic location, however network disruptions outside of our immediate network are out of our control and we accept no responsibility for these. We will provide a control panel for the use of the customer, to control their services at all times.
Customer Responsibilities
The customer is responsible for providing the company with true and current information in regards to registration and financial or payment details. This extends to updating these details if there is a change. The customer is responsible for the upkeep of their own service, including but not limited to:
- Managing user access.
- Managing stored files and ensuring no illegal content is uploaded to the company's servers.
- Managing all service configurations.
- Backup of all information relating to customer services.
In addition, customers may not rent, lease or sublet any service to any other individual or group during their service term. Customers must ensure that their service abides by our Terms & Conditions at all times.
Payments & Subscriptions
When purchasing any service with the company, the customer chooses whether billing is on an
auto-renewing basis
or a one-off basis. If the customer chooses an auto-renewing basis they also choose a billing cycle
of 1, 3 or 6 months.
Customers who choose to be billed on an auto-renewing basis agree to be bound to a recurring
subscription of that
service which will be charged at each billing cycle. Service subscriptions shall recur until
cancellation has been
requested by the customer, or the auto-renew option has been disabled by the customer via the
control panel.
For services on an auto-renewing basis, the company will attempt to charge the customer 3 days
before the start of the next
billing cycle so as to prevent service interruption. In the event of a failed renewal, the company
will notify the customer
via email and then attempt to charge the customer every day thereafter until the service expiry
date. Auto-renewing services
which have failed to renew by the end of the service term will be automatically suspended and the
customer will be notified
via email. Suspended services may be manually reactivated by the customer via the control panel.
Suspended services are
subject to deletion after a 7 day period, and the company shall not be held responsible for loss of
customer data should this occur.
Refund Policy
New customers who are not satisfied with services purchased for any reason, may request a full refund during the first 7 days of service from the service start date by contacting the Company. The start date for this purpose shall be the date and time of ordered service creation.
Failure to Comply
Failure to comply with all current and future Terms & Conditions agreements may result in termination of the customer account and/or service interruption without refund. We reserve the right to suspend any service if we find that it is in violation of our Terms & Conditions, until the account holder ensures that his/her service complies. Subscription periods will not be affected by downtime caused by account suspension.